Hi there,
Were developing a program to automatically create dispute cases with a more flexible and dynamic selection criteria than the one that is available per standard program. So far, it's running fine. However, our client requirement is also to assign documents to already existing dispute cases instead of creating a new one (as similiar to FBL5N that allows to see that a case to a customer is already open and you can assign documents to an existing case).
This happens as our client has lots of credit memos that are not cleared against invoices when registered (due to several business requirements) so existing cases do never get updated with net values. Our client wants to add them after the case is created. SAP stated the solution would be to cancel the case and create a new one with every document but as you may imagine our client has hundred of documents and few technicians and also because cases already have an important log and history to keep so that scenario is not applicable.
Did anybody face similar issue? Did you get to find which function modules should be used? Our go live date is near as our implementation phase ends at the end of the mond, so any help is appreciated.
Thanks in advance,
Andreia Vilas Boas