My company has a large customer base (over 1M customer master recs). When we went live on SAP we didn't use the standard tools for grouping customers like Head Office/Branch and now are interested in creating these relationships especially because collections management recognizes the head office/branch. The question is...Can this be set up after been live on SAP for a few years ? It seems that when I test this functionality, the existing open items don't adjust to the head office , only new postings recognize the relationship. Does this require some kind of data conversion to get existing open items to know the head office/branch relationships ? Anyone with experience on setting up Head Office with Collections and can attest to the pros and cons ? Are there other grouping constructs that can be used that will flow to Collections Mngmt ? Thanks for your input !
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